My expertise lies in optimizing documentation architecture, developing user-centered training curricula, and leading strategic knowledge initiatives that directly impact operational excellence. From spearheading the Keyfactor University portal (which increased user engagement by 80%) to orchestrating global training schedules that boosted participation by 60%, I've consistently delivered measurable results.
At Keyfactor, as Sr. Technical Knowledge Manager, I created comprehensive training curricula with written guides, multimedia content, and hands-on lab exercises. I maintained meticulous quality control for all materials, ensuring technical accuracy and consistent branding.
While at PrimeKey (part of Keyfactor), I led IT project implementations that increased efficiency by 25% and developed SOPs that streamlined technical workshops. I also strengthened customer relationships through strategic training programs.
As Head of Knowledge Management at Milestone Technologies, I guided a 10-person Technical Writing team in developing a framework that boosted operational efficiency by 25%. I led company-wide migrations to new platforms using Agile methodologies and implemented Knowledge-Centered Service (KCS) practices to ensure seamless operations.
My earlier roles at Cisco Systems and Equinix allowed me to develop technical documentation, manage service portfolios, and implement strategies that increased client retention by 25%.
If you're looking for someone who excels at making the complicated simple, builds effective knowledge systems, and helps teams work smarter through clear communication and strategic leadership— let's connect!
It's rare to find a manager as compassionate and dedicated as Cheri. I was fortunate enough to work with her for just under a year, but she left an indelible impression on me and the rest of the team.
Cheri became our team’s manager after a series of layoffs and reorganizations left our team perpetually bouncing from one department head to another. While restructuring is a part of business, Cheri’s immediate investment in our wellbeing and commitment to fostering our professional growth anchored the team and provided us a stable foundation.
As a technical writer, I’ve often found it difficult to convey how chaotic our work can be. From wrangling SMEs to reformatting hundreds of documents, driving project completion and ensuring customer satisfaction can be challenging in this field. So, to have a manager like Cheri, who has formal technical writing training, was extremely rewarding. Cheri understood the world we operated in and was able to equip us with the specific support we needed, exactly when we needed it. More so, she was familiar with the industry we were in, and well-versed in the pathways each of us needed to take for professional development.
However, her experience as a tech writer is just one facet of what made Cheri such a wonderful manager to work for. As soon as she stepped into the role as our manager, Cheri became our advocate first and foremost. She fought tirelessly to ensure that we had the resources we needed, that we were properly compensated, and that we had a positive work/life balance. She ensured the team met regularly, despite being spread across several client sites, and she always made time for each of us, even when her schedule was booked solid. Cheri made it her mission to not only support this team, but empower it.
Cheri is, without a doubt, one of the most committed managers I’ve ever had the pleasure to work for. I’m confident that any company fortunate enough to have her as an employee is better for it.
Herb Leong
Sr. Network Engineer at Equinix
Cheri always bent over backwards for the customers she worked with. She spent untold hours double checking and triple checking that all the ducks were in line.Cheri always bent over backwards for the customers she worked with. She spent untold hours double checking and triple checking that all the ducks were in line.
Cindy Harp
Sr. Client Relationship Manager, Service Management at Savvis, Inc.
I worked with Cheri at Exodus Communications, Cheri is extremely focused in supporting and resolving customer issues. Cheri is dependable, knowledgeable, and collaborates well with various organizations. It was truly a pleasure working with Cheri and I highly recommend her.I worked with Cheri at Exodus Communications, Cheri is extremely focused in supporting and resolving customer issues. Cheri is dependable, knowledgeable, and collaborates well with various organizations. It was truly a pleasure working with Cheri and I highly recommend her.
Emmanuel Gigante
Regional Manager Enterprise Sales Engineering/Professional services at Global Crossing Telecommunications, Inc.
I could always depend on Cheri to be on top of all projects and keep the customer at ease when problems arose. great team member could always depend on Cheri to be on top of all projects and keep the customer at ease when problems arose. great team member
Jay Adelson
CEO, Co-Founder of Scorbit and Founder of Equinix
I've known Cheri since 1994. She's an honest, true, caring part of an organization and fast learner. I enjoyed working with her.I've known Cheri since 1994. She's an honest, true, caring part of an organization and fast learner. I enjoyed working with her.
Ivan Bocanegra
Site Supervisor at Equinix
Cheri was a pleasure to work with, she handled her accounts and working relationships very professionally. Her commitment and dedication helped us achieve much success at our IBXs.Cheri was a pleasure to work with, she handled her accounts and working relationships very professionally. Her commitment and dedication helped us achieve much success at our IBXs.
Christopher Conway
Client Executive at Equinix
Cheri did a great job supporting my customers. Her proactive approach was appreciated by my clients and her ability to meet and exceed the expectations she set with my customers was critical in their buildouts. Cheri understands the job and does it very well.
