I'm a Knowledge Management Specialist and Program Manager with over 10 years of experience, dedicated to helping teams succeed by making complex information simple and accessible. I’m passionate about creating easy-to-use knowledge resources through smart content management, process streamlining, and effective project management. I’ve been lucky to work with some incredible organizations like Keyfactor, Cisco Systems, and Equinix, where I’ve made a real impact in areas like documentation, training, and knowledge-sharing.
I enjoy transforming data into actionable insights, building user-friendly tools, and witnessing how clear communication drives both efficiency and innovation. From designing comprehensive training programs to managing global projects and leading cross-functional teams, I always strive for clarity and collaboration.
Over the years, I’ve led a wide range of projects—from creating global training programs to overseeing technical migrations and service implementations. Recently, at Keyfactor, I spearheaded initiatives such as developing the Keyfactor University portal, which boosted user engagement by 100%, and optimized Time & Material projects to cut operational costs by 25%. I also helped increase training participation by 60% through scheduling training initiatives in the US and EMEA regions.
My academic background includes an Associate of Arts in Liberal Arts, alongside certifications in Project Management and Technical Writing. With six years as a Certified Scrum Master, I’ve guided teams in Agile practices, cleared obstacles, encouraged collaboration, and fostered a positive, independent work culture. My adaptability and commitment to delivering impactful results have been key to my success in dynamic environments.
Outside of work, I find balance through gardening, which adds a peaceful touch to my busy life. I’m also a proud dog owner and love spending time with my furry friend. Volunteering and mentoring are especially meaningful to me—I spent nearly a decade as a Court Appointed Special Advocate (CASA) with Child Advocates of Silicon Valley, and for the past three years, I’ve participated in the Walk to End Alzheimer’s to support my community.
If you’re looking for someone who can make the complicated simple and help your team work smarter,
Shane Diven
Senior Technical Writer at Milestone Technologies
It's rare to find a manager as compassionate and dedicated as Cheri. I was fortunate enough to work with her for just under a year, but she left an indelible impression on me and the rest of the team.
Cheri became our team’s manager after a series of layoffs and reorganizations left our team perpetually bouncing from one department head to another. While restructuring is a part of business, Cheri’s immediate investment in our wellbeing and commitment to fostering our professional growth anchored the team and provided us a stable foundation.
As a technical writer, I’ve often found it difficult to convey how chaotic our work can be. From wrangling SMEs to reformatting hundreds of documents, driving project completion and ensuring customer satisfaction can be challenging in this field. So, to have a manager like Cheri, who has formal technical writing training, was extremely rewarding. Cheri understood the world we operated in and was able to equip us with the specific support we needed, exactly when we needed it. More so, she was familiar with the industry we were in, and well-versed in the pathways each of us needed to take for professional development.
However, her experience as a tech writer is just one facet of what made Cheri such a wonderful manager to work for. As soon as she stepped into the role as our manager, Cheri became our advocate first and foremost. She fought tirelessly to ensure that we had the resources we needed, that we were properly compensated, and that we had a positive work/life balance. She ensured the team met regularly, despite being spread across several client sites, and she always made time for each of us, even when her schedule was booked solid. Cheri made it her mission to not only support this team, but empower it.
Cheri is, without a doubt, one of the most committed managers I’ve ever had the pleasure to work for. I’m confident that any company fortunate enough to have her as an employee is better for it.
Herb Leong
Sr. Network Engineer at Equinix
Cheri always bent over backwards for the customers she worked with. She spent untold hours double checking and triple checking that all the ducks were in line.Cheri always bent over backwards for the customers she worked with. She spent untold hours double checking and triple checking that all the ducks were in line.
Cindy Harp
Sr. Client Relationship Manager, Service Management at Savvis, Inc.
I worked with Cheri at Exodus Communications, Cheri is extremely focused in supporting and resolving customer issues. Cheri is dependable, knowledgeable, and collaborates well with various organizations. It was truly a pleasure working with Cheri and I highly recommend her.I worked with Cheri at Exodus Communications, Cheri is extremely focused in supporting and resolving customer issues. Cheri is dependable, knowledgeable, and collaborates well with various organizations. It was truly a pleasure working with Cheri and I highly recommend her.
Emmanuel Gigante
Regional Manager Enterprise Sales Engineering/Professional services at Global Crossing Telecommunications, Inc.
I could always depend on Cheri to be on top of all projects and keep the customer at ease when problems arose. great team member could always depend on Cheri to be on top of all projects and keep the customer at ease when problems arose. great team member
Jay Adelson
CEO, Co-Founder of Scorbit and Founder of Equinix
I've known Cheri since 1994. She's an honest, true, caring part of an organization and fast learner. I enjoyed working with her.I've known Cheri since 1994. She's an honest, true, caring part of an organization and fast learner. I enjoyed working with her.
Ivan Bocanegra
Site Supervisor at Equinix
Cheri was a pleasure to work with, she handled her accounts and working relationships very professionally. Her commitment and dedication helped us achieve much success at our IBXs.Cheri was a pleasure to work with, she handled her accounts and working relationships very professionally. Her commitment and dedication helped us achieve much success at our IBXs.
Christopher Conway
Client Executive at Equinix
Cheri did a great job supporting my customers. Her proactive approach was appreciated by my clients and her ability to meet and exceed the expectations she set with my customers was critical in their buildouts. Cheri understands the job and does it very well.
